sernnrnych6393@outlook.com1) Summary of Key Points
- We collect information you provide (name, username, email, support messages) and information collected automatically (device info, usage statistics, crash logs; location if you allow it).
- We use information to provide and maintain the Service, personalize your experience, improve and secure the Service, provide customer support, and comply with law.
- We do not sell your personal information.
- We share information only in limited situations: with your consent, with service providers acting on our instructions, for legal reasons, or to protect rights and safety—using the minimum necessary.
2) What We Collect
Information you provide
- Account: name, username, email address
- Customer support: messages and attachments you choose to submit
Information collected automatically
- Device information: device model, OS version, language, app version, identifiers, diagnostics
- Usage statistics: feature interactions, in-app events, performance metrics
- Crash logs: error reports and diagnostics
Location (optional)
- Precise or approximate location only if you grant permission
- You can revoke permission through device settings
Photos and media
- Nexusio processes photos to create torn-paper effects and layered collages. Processing may be on-device and/or on our servers if you choose online processing features.
- No face recognition / no biometrics: we do not perform facial recognition and do not collect biometric identifiers for identification.
3) Cookies, Similar Technologies, and Web Beacons
If the Service includes web-based components, cookies and similar technologies (which may include web beacons) may be used for login, preferences, and performance measurement. You can typically control cookies via your device or browser settings.
4) How We Use Your Information
- Provide and maintain the Service
- Personalize your experience (preferences, saved settings)
- Improve reliability and performance (analytics, debugging)
- Security and fraud prevention
- Customer support and communications
- Legal compliance and enforcement of our terms
5) How We Share Your Information
- With your consent
- With processors/service providers under contract and only on our instructions (e.g., hosting, analytics, crash reporting, support tooling)
- Legal and safety reasons, or to protect rights and prevent abuse
- Business transfers (merger/acquisition), with appropriate safeguards
We share information on a minimum-necessary basis.
6) Online Processing, Optional AI-Assisted Features, and Deletion
Some features may involve uploading images and/or text you choose to provide for processing on Nexusio Team’s own servers (for example, server-side rendering, enhancement, or optional AI-assisted generation features).
- User control: you decide whether to upload and generate content
- No third-party sharing: we do not share uploaded images or text with third parties for their own purposes
- No training/marketing: we do not use uploaded images or text to train advertising systems or for marketing
- Deletion: uploaded content is deleted promptly after processing completes (unless required by law or you request otherwise)
7) Data Security
- Encryption in transit and, where appropriate, at rest
- Access controls and least-privilege practices
- Regular reviews/audits and monitoring
- Backups and recovery procedures
8) Data Retention
- Account data: for the duration of your account
- After account deletion: deleted or anonymized within 30 days (unless legally required)
- Usage analytics: up to 12 months
- Support content: up to 6 months
9) International Transfers
Information may be processed outside your country. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
10) Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict processing, or withdraw consent.
To exercise rights, email sernnrnych6393@outlook.com. We will respond within 5 business days.
11) Children and Age Requirement (17+)
The Service is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17.
12) Changes to This Policy
We may update this policy from time to time. The Effective Date will be updated above, and we may provide additional notice when required.
13) Dispute Resolution
Unless prohibited by applicable law, disputes related to this Privacy Policy will be resolved by binding arbitration as described in our User Agreement, and governed by the law of Nexusio Team’s principal place of business.
END OF PRIVACY POLICY